Open to opportunities

Seketul Hanan

@hananazman

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Experienced customer support professional with strong service and admin skills.

Malaysia

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What I'm looking for

I seek a customer-focused role where I can apply my support, reservation, and admin skills, grow professionally, and work within a collaborative team that values service excellence and continuous learning.

I am a customer support specialist with over six years' cross-industry experience delivering friendly, accurate service across phone, email, chat and social channels, and managing reservations and bookings for individual, group and corporate clients. I have supported sales teams with customer insights, prepared monthly revenue analysis reports, assisted in training junior staff, and handled administrative responsibilities including liaising with government agencies and managing documentation.

I work well with CRM systems, handle B2B and startup marketing tasks, and adapt quickly to new skills and environments. I am committed to resolving issues promptly, improving processes through careful data and reporting, and contributing to a collaborative team focused on customer satisfaction and operational accuracy.

Experience

Work history, roles, and key accomplishments

Guest Service

SB Plus Sdn Bhd

Jul 2024 - Sep 2025 (1 year 2 months)

Handled guest inquiries and managed individual, group, and corporate reservations end-to-end, and prepared monthly revenue analysis reports to optimize earnings and accuracy.

Revenue Analysis Guest Relations CRM Customer Service

Customer Service

Pustaka Union & Enterprise

May 2024 - Jul 2024 (2 months)

Provided friendly online support to customers, schools, and businesses via email, chat, and phone; managed orders, returns, and exchanges while supporting sales with customer insights.

Customer Support Order Management CRM Email Support Phone Support Returns Processing Sales Support

Customer Support Specialist

Summitnext Technologies Sdn Bhd

Jun 2022 - Dec 2023 (1 year 6 months)

Responded to customer queries via phone, email, and chat; monitored social media complaints, gathered feedback, and assisted in training junior support staff to improve service quality.

Customer Support Training Phone Support Chat Support CRM

Admin Assistant

JBH Multi Trading

Jan 2020 - Mar 2022 (2 years 2 months)

Prepared essential documents, filings, claims and quotations; liaised with government agencies and handled organizational emails and phone communications.

Administrative Support document preparation Office Administration