Open to opportunities

Stella nwaAmaka

@stellanwaamaka

Message

Sales Advisor and CRM Operations Specialist driving revenue through customer success.

Nigeria

Message

What I'm looking for

I’m looking for a remote-friendly role where I can lead sales execution, manage CRM pipelines, and improve customer outcomes. I thrive in async, distributed environments—using automation and clear KPI reporting to drive measurable growth.

I’m a Sales Advisor and CRM Operations Specialist with 6+ years of experience spanning sales leadership, customer success, and pipeline management. I supervise teams to consistently hit quality targets—most notably supervising 20 agents to a 95% quality performance score.

I’ve helped drive measurable growth by restructuring call processes, lead follow-up workflows, and weekly performance measurement—growing team sales output by 100%+ in one supervision cycle. I manage 1,000+ customer accounts with zero missed orders and resolve 150+ escalated customer cases at a 90% satisfaction rate.

I’m hands-on in CRM and operations work, staying organized through tools like HubSpot and ClickUp while improving workflows with automation (e.g., Zapier). Fully remote-capable, I’m comfortable coordinating across time zones (UTC +1), communicating asynchronously via Slack, and keeping distributed teams aligned through clear digital workflow management.

Experience

Work history, roles, and key accomplishments

Current

Sales Advisor & Supervisor

Current

Nigerian Breweries Plc

Jan 2022 - Present (4 years 5 months)

Grew team sales performance by 100%+ by restructuring call and lead follow-up workflows for a 20-agent telesales team. Conducted weekly sales audits and call quality evaluations, raising quality performance scores to 95% and resolving 150+ customer escalations with 90% success.

Sales Team Leadership Telesales CRM Administration Pipeline Management Call Evaluation KPI Tracking Sales Auditing Objection Handling Workflow Automation

Lead Sales Advisor & Rep

Nigerian Breweries Plc

Sep 2020 - Dec 2021 (1 year 3 months)

Exceeded individual sales targets by 90%+ each quarter for 15 consecutive months through daily outbound cold calling and structured sales conversations. Built and managed a 400+ account portfolio, reactivated stalled quotes to close deals in over 25% of follow-ups, and contributed to pricing strategy via ongoing competitor monitoring.

Cold Calling Sales Pipeline Management Account Management Upselling Deal Closing Quote Reactivation Competitor Analysis Customer Retention

Sales Administrator

Eddy O. Nigeria Limited

Jun 2018 - Oct 2021 (3 years 4 months)

Managed order generation and delivery coordination for 1,000+ local and international customers per quarter with zero missed deadlines. Maintained near-zero inventory discrepancies through daily stock checks, implemented stock control measures to eliminate stockouts, and kept daily bookkeeping with no transaction backlog.

Order Processing Delivery Coordination Inventory Management Bookkeeping Process Improvement Administration