Rosemary Eneje

I am a results-driven sales and customer service professional with over three years of high-volume, phone-based experience building client relationships and consistently exceeding performance metrics. I specialize in managing tickets, responding to inquiries across email, chat and social platforms, and resolving complaints while maintaining brand tone and escalating issues appropriately.

I have a proven track record using CRM platforms to track interactions and improve conversion—achieving a 59.9% conversion rate and a 95% customer satisfaction score in recent roles. I collaborate effectively with remote teams, refine sales strategies, and prioritize customer satisfaction and retention through empathetic communication and consultative selling.