hope idem
@hopeidem
Customer Success and Sales Operations specialist driving retention and revenue.
NigeriaWhat I'm looking for
I am a results-driven Customer Success and Sales Operations specialist with over four years supporting U.S.-based remote teams, consistently maintaining 95%+ customer satisfaction while meeting high-volume KPIs and sales targets. I specialize in CRM management, lead conversion, administrative coordination, and remote workflow optimization, and have a proven record of improving client retention and contributing directly to revenue growth.
My hands-on experience includes multi-channel customer support, achieving strong sales outcomes, and optimizing processes using tools like Slack, Asana, and various CRM systems. I bring structured communication, accurate data management, and a focus on scalable remote-team processes to roles that prioritize customer experience and operational excellence.
Experience
Work history, roles, and key accomplishments
Brand Strategist
Charis Enterprises USA
Oct 2025 - Present (5 months)
Developed and implemented brand positioning strategies to strengthen digital presence and supported campaign planning, improving content planning and cross-platform messaging consistency for remote teams.
Customer Support Representative
AG Marketing
Jan 2025 - Dec 2025 (11 months)
Handled high-volume inbound and outbound calls, resolving 50+ customer queries daily and maintaining a 95% satisfaction rate while ensuring CRM accuracy to support retention.
Sales Expert / Customer Service Rep
Next Insurance
Jan 2021 - Dec 2024 (3 years 11 months)
Provided multi-channel customer support with 95%+ satisfaction, achieved 80% of daily sales targets, exceeded 75% of dial quotas, and increased lead conversions by 20% through objection handling and accurate CRM documentation.
Education
Degrees, certifications, and relevant coursework
Akwa Ibom State Polytechnic
Higher National Diploma, Undeclared/General
Completed a Higher National Diploma with focus unspecified; credential obtained from Akwa Ibom State Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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