Ogechi Rosemary Ugwu

I am a goal-oriented CRM professional with over five years' experience implementing, managing, and optimizing CRM platforms including Zoho, Salesforce, HubSpot, and Dynamics. I focus on delivering measurable improvements in sales, customer engagement, and operational efficiency.

My hands-on work has driven notable outcomes: improving sales performance by 25%, increasing lead generation by 25%, boosting customer satisfaction by 30%, and shortening complaint resolution times by 40%. I combine technical CRM configuration with data-driven strategy to deliver impact.

I have held roles across customer service, quality assurance, and telesales where I developed processes, monitored performance, and led quality improvements that raised customer satisfaction and sales. I am proficient with marketing automation, sales pipeline management, and CRM analytics.

I seek opportunities where I can apply my CRM expertise, strong communication, and leadership to help teams scale revenue and improve customer experience. I bring attention to detail, a collaborative mindset, and the ability to work autonomously to drive results.