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Sarah Oluwaseun

@saraholuwaseun

Customer success and sales operations professional at CVTOCAREER, managing paid-client onboarding and CRM sales pipelines.

Nigeria

Message

At CVTOCAREER, I manage onboarding for paid clients and keep remote sales pipelines and CRM boards up to date. I also support appointment conversion through inbound responses and outbound outreach.

At 9mobile Nigeria, I helped reduce fraud exposure and validation errors by over 98% through enhanced verification controls. Earlier, at Etisalat Nigeria, I handled high-volume customer interactions with up to 95% first-call resolution and increased outbound sales leads by 80%+ through retention and upselling campaigns.

Experience

Work history, roles, and key accomplishments

Current

Sales Assistant / Customer Relations Officer

Current

CVTOCAREER

Jan 2026 - Present (10 months)

Manage full-cycle onboarding workflow for paid clients and maintain structured sales pipelines with daily accuracy updates. Drive appointment conversion through strategic inbound response and proactive outbound outreach.

CRM Sales Pipeline Management Onboarding Client Relations Slack Communication Skills

Retail Advisor / Team Lead

T2mobile Nigeria

Feb 2023 - Dec 2025 (2 years 10 months)

Delivered 120%+ of monthly revenue targets through consultative sales and digital channel engagement. Led frontline operations, optimized workflows, and coached team members to improve sales effectiveness.

Sales Team Leadership KPI Monitoring Coaching performance reporting Customer Insights

Back Office Operations

9mobile Nigeria

Jun 2018 - Feb 2023 (4 years 8 months)

Reduced fraud exposure and validation errors by over 98% through enhanced verification controls. Resolved complex escalations and supported digitization initiatives to improve operational efficiency.

Fraud Prevention Verification Escalation Management Process Optimization KPI Monitoring Digitization

Customer Care Executive

Etisalat Nigeria

Feb 2012 - Jun 2018 (6 years 4 months)

Managed high-volume inbound/outbound customer interactions with up to 95% first-call resolution. Increased outbound sales leads by 80%+ through retention and upselling campaigns.

Customer Service Call Center Upselling Retention First Call Resolution Quality Assurance