Open to opportunities

Sp Studio

@spstudio

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Adaptable customer service professional with strong technical skills.

Albania

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly adaptable and customer-focused professional with a strong technical proficiency in various computer programs and software. My experience spans customer service, management, and sales, where I have consistently demonstrated my ability to handle high-pressure situations while delivering exceptional results. I thrive in dynamic environments and am eager to leverage my expertise to contribute to business growth and success.

Currently, I work as a Junior Customer Service Representative at Touch Support, where I provide excellent customer support through email, chat, and phone. My role involves utilizing problem-solving skills to resolve customer concerns efficiently while maintaining high levels of customer satisfaction. Additionally, I manage operations as an Olive Oil Factory Manager and Sales Representative, overseeing daily factory operations and developing new business opportunities to increase sales revenue.

Experience

Work history, roles, and key accomplishments

Current

Junior Customer Service Representative

Current

Touch Support

Apr 2024 - Present (1 year 3 months)

Provided excellent customer support via email, chat, and phone, efficiently resolving customer concerns. Maintained high levels of customer satisfaction through effective communication and service delivery.

Customer Service Email Support Chat Support Phone Support Problem Solving Communication CRM Slack

Olive Oil Factory Manager & Sales Representative

Self Employed

Oct 2022 - Present (2 years 9 months)

Oversaw daily factory operations, ensuring production efficiency and quality control. Developed new business opportunities, built client relationships, and managed inventory and logistics to optimize supply chain performance.

Operations Management Quality Control Business Development Sales Client Relationship Management Inventory Management Logistics Supply Chain Team Management

Head Server & Assistant Manager

Lukas Seafood & Grill

Sep 2020 - Present (4 years 10 months)

Supervised restaurant staff, ensuring smooth service operations and high customer satisfaction. Trained new employees, managed reservations, and assisted in managerial tasks including inventory and staff scheduling.

Customer Satisfaction Inventory Management Scheduling Team Leadership Operations Management

Education

Degrees, certifications, and relevant coursework

Portland Community College

Associate Degree, English Language, Finance

Studied English Language and completed courses in Finance. Focused on foundational knowledge in both disciplines.

Sami Frasheri High School

High School Diploma, General Studies

Completed secondary education, gaining foundational knowledge across various academic subjects. Developed essential skills for further academic pursuits and professional development.