Gladiola Bregu
@gladiolabregu
Customer service and sales professional with strong problem-solving skills.
What I'm looking for
I am a dedicated customer service professional with experience in both customer support and sales. My journey began as a Customer Service Representative, where I honed my skills in handling inquiries and complaints, utilizing CRM software to log interactions, and maintaining a positive attitude in a fast-paced environment.
Currently, I work as a Sales Agent at a Sales Management Company, where I excel in providing exceptional customer service. I assist clients with product inquiries and purchases, resolve complaints efficiently, and engage with customers through various communication channels. My training in sales techniques has further enhanced my ability to connect with customers and drive satisfaction.
Experience
Work history, roles, and key accomplishments
Sales Agent
Sales Management Company
Sep 2023 - Nov 2024 (1 year 2 months)
Provided excellent customer service by assisting clients with product inquiries and purchases. Managed customer interactions through various channels and used CRM systems to track sales progress and resolve complaints.
Customer Service Representative
Sales Management Company
Mar 2022 - May 2022 (2 months)
Assisted customers with inquiries and complaints through phone calls, emails, and chats. Maintained a positive attitude while using CRM software to log interactions and track issues in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Bachelor of Arts, Political Science
Graduated in Political Science from the Faculty of Social Sciences, focusing on the principles and practices of political systems, governance, and social issues.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Gladiola?
You can contact Gladiola and 90k+ other talented remote workers on Himalayas.
Message GladiolaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
