Sidorela Bonjaku
@sidorelabonjaku
Dedicated customer service and sales professional with 10+ years experience.
AlbaniaWhat I'm looking for
I am a dedicated and results-oriented professional with over 10 years of extensive experience in customer service and sales roles across diverse industries. My proven track record of delivering exceptional customer experiences and driving sales growth has allowed me to build strong client relationships. I am seeking opportunities to leverage my expertise and contribute to the success of a forward-thinking organization.
Throughout my career, I have held various positions that have honed my skills in customer service and sales. At Albania Call Center, I effectively handled customer inquiries and resolved issues, ensuring high levels of satisfaction. My role as a Sales Representative at Smart Com Forex involved conducting market research and developing sales strategies that led to significant business growth. I consistently achieved and exceeded sales targets, demonstrating my effective negotiation and closing skills.
In my most recent position as a Customer Support Agent at Sisal Srl, I provided comprehensive support for gaming products, assisting customers with account setup and troubleshooting technical issues. My ability to thrive in fast-paced environments and my strong problem-solving skills have been key to my success in these roles. I am committed to maintaining high standards of service and am eager to bring my experience to a new challenge.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Sisal Srl
Jan 2022 - Present (3 years 4 months)
Provided comprehensive support to customers regarding gaming products, including lottery tickets, sports betting, and online gaming platforms. Assisted customers with account setup, payment processing, and troubleshooting technical issues. Maintained accurate records of customer interactions and feedback to enhance service quality and customer satisfaction.
Customer Service Specialist
Vodafone
Jan 2021 - Present (4 years 4 months)
Handled a wide range of customer service inquiries, including account management, billing issues, and technical support for mobile and internet services. Assisted customers in troubleshooting device issues and resolving network connectivity problems. Received recognition for professionalism, patience, and empathy in addressing customer concerns.
Customer Service Associate
DAZN
Jan 2020 - Present (5 years 4 months)
Managed customer inquiries and concerns regarding subscription services, streaming platforms, and billing inquiries. Identified opportunities for upselling premium packages and promotions, leading to increased revenue and customer satisfaction. Developed proficiency in navigating complex software systems and providing technical support to users.
Sales Representative
Last Minute
Jan 2019 - Present (6 years 4 months)
Implemented strategic sales techniques to promote last-minute travel deals and packages to prospective customers. Cultivated and maintained strong client relationships through proactive communication and personalized service. Achieved and exceeded sales targets consistently, demonstrating effective negotiation and closing skills.
Sales Representative
Smart Com Forex
Jan 2016 - Present (9 years 4 months)
Conducted market research to identify potential clients and opportunities for business growth. Developed and executed sales strategies to acquire new customers and expand market reach. Provided ongoing support and guidance to clients, fostering long-term relationships and loyalty.
Customer Service Representative
Albania Call Center
Jan 2014 - Present (11 years 4 months)
Handled customer inquiries and provided assistance across various communication channels, including phone, email, and chat. Resolved customer issues promptly and effectively, ensuring high levels of satisfaction and retention. Collaborated with team members to optimize processes and improve overall service delivery.
Education
Degrees, certifications, and relevant coursework
University of Foreign Languages
Bachelor of Arts, Foreign Languages
Studied Spanish, English, and Italian languages and cultures. Developed strong communication and interpersonal skills through language acquisition.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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