Open to opportunities

Edmond Telha

@edmondtelha

Message

Client-focused customer success professional with nearly 10 years' experience in high-volume service.

Albania

Message

What I'm looking for

I seek a client-focused role where I can use relationship-building, problem-solving, and CRM skills to improve customer experience and grow professionally.

I am a client-focused professional with nearly 10 years delivering high-quality customer service in fast-paced hospitality environments. I build strong relationships, resolve client concerns efficiently, coordinate teams, and manage multiple priorities to ensure service excellence.

Fluent in Albanian, English, and Italian, I leverage CRM systems, Microsoft Office, and strong communication skills to improve customer experience and drive repeat business. I am motivated to bring relationship-building, problem-solving, and organizational strengths to a Client Success Representative role.

Experience

Work history, roles, and key accomplishments

Current

Head Waiter

Current

SALT Restaurant

Jan 2021 - Present (5 years 5 months)

Manage daily customer service operations in a high-volume hospitality environment, building guest relationships and resolving concerns to maintain satisfaction and repeat visits.

Customer Service Team Coordination Complaint Resolution POS CRM Systems Multilingual Communication Microsoft Office

Head Waiter

Opa Restaurant

Jan 2020 - Jan 2021 (1 year)

Handled large volumes of customer interactions while ensuring accurate order fulfillment and proactively addressing service issues to maintain high standards.

Customer Service Order Management Complaint Resolution POS Multitasking Attention To Detail

Waiter

Golosa Restaurant & Pizzeria

Jan 2019 - Dec 2019 (11 months)

Provided attentive service and managed POS transactions accurately, supporting team operations during busy service periods to ensure excellent customer experiences.

Customer Service POS Cash Handling Multitasking Team Support Attention To Detail

Head Waiter

Greek Grill House

Jan 2017 - Jan 2019 (2 years)

Supervised service staff and coordinated daily operations, handling complex customer requests and escalations while maintaining strong internal communication.

Team Leadership Customer Escalation Service Coordination Communication Scheduling Multitasking

Waiter / Busboy

Restaurant Blerimi

Jan 2015 - Jan 2017 (2 years)

Supported large events and high-volume service operations, ensuring timely service and collaborating with team members to maintain efficiency and client satisfaction.

event support Teamwork Time Management Customer Service Basic POS