Open to opportunities

Marjola Hyska

@marjolahyska

Message

Customer support professional focused on fast, empathetic issue resolution for customers and clients.

Albania

Message

What I'm looking for

I’m looking for remote customer support where I can deliver clear, empathetic communication, resolve complaints quickly, and multitask confidently in a fast-paced environment—while meeting service expectations and improving each customer experience.

I’m a customer-focused support professional with experience across e-commerce customer service, call center operations, hospitality front desk, and front-line customer service roles. I handle customer inquiries end to end—answering questions, resolving issues, and keeping communication professional and empathetic in fast-paced environments.

From managing inbound and outbound calls to supporting order, account, and platform-related inquiries (including performance-targeted support at scale), I’m comfortable multitasking across multiple daily responsibilities. I also bring front-of-house and reception experience—welcoming guests, managing check-in/check-out and reservations, coordinating with staff, and helping maintain a clean, organized, customer-first service experience.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Yogurteria

Nov 2025 - Mar 2026 (4 months)

Assisted customers with orders and product selection in a busy customer-facing environment. Managed front-of-house support and cashier responsibilities while preparing orders and maintaining quality and hygiene standards.

Customer Service Order Taking Cashier Support Front Desk Support Complaint Handling Food Preparation Active Listening Time Management Teamwork

Receptionist

Amelia Mare Hotel

May 2024 - Oct 2024 (5 months)

Welcomed guests and handled check-in/check-out procedures, reservations, and front-desk communications. Responded to guest questions and concerns and coordinated with hotel staff to resolve issues professionally.

Guest Reception Check Out Reservation Coordination Complaint Resolution Front Desk Operations Professional communication Problem Solving Coordination Multitasking

Customer Support Representative

Teleperformance

Nov 2022 - Apr 2023 (5 months)

Provided customer support to eBay users by handling account, order, and platform-related inquiries. Resolved issues in line with company procedures in a high-volume environment while maintaining a professional, empathetic approach.

Procedure adherence Customer Support Call Center Operations Case Management Platform Support De escalation Procedure Adherence High Volume

Inbound Call Center Agent

Bellister

Oct 2021 - Mar 2022 (5 months)

Handled inbound customer calls for a health and beauty campaign, providing product and service information. Recorded customer details, followed internal processes, and resolved issues through clear communication and active listening.

Inbound Calls Customer Support Product Services Information Issue Resolution Active Listening Multitasking