Marjola Hyska
@marjolahyska
Customer support professional focused on fast, empathetic issue resolution for customers and clients.
What I'm looking for
I’m a customer-focused support professional with experience across e-commerce customer service, call center operations, hospitality front desk, and front-line customer service roles. I handle customer inquiries end to end—answering questions, resolving issues, and keeping communication professional and empathetic in fast-paced environments.
From managing inbound and outbound calls to supporting order, account, and platform-related inquiries (including performance-targeted support at scale), I’m comfortable multitasking across multiple daily responsibilities. I also bring front-of-house and reception experience—welcoming guests, managing check-in/check-out and reservations, coordinating with staff, and helping maintain a clean, organized, customer-first service experience.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Yogurteria
Nov 2025 - Mar 2026 (4 months)
Assisted customers with orders and product selection in a busy customer-facing environment. Managed front-of-house support and cashier responsibilities while preparing orders and maintaining quality and hygiene standards.
Receptionist
Amelia Mare Hotel
May 2024 - Oct 2024 (5 months)
Welcomed guests and handled check-in/check-out procedures, reservations, and front-desk communications. Responded to guest questions and concerns and coordinated with hotel staff to resolve issues professionally.
Customer Support Representative
Teleperformance
Nov 2022 - Apr 2023 (5 months)
Provided customer support to eBay users by handling account, order, and platform-related inquiries. Resolved issues in line with company procedures in a high-volume environment while maintaining a professional, empathetic approach.
Inbound Call Center Agent
Bellister
Oct 2021 - Mar 2022 (5 months)
Handled inbound customer calls for a health and beauty campaign, providing product and service information. Recorded customer details, followed internal processes, and resolved issues through clear communication and active listening.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Master’s Degree in Editorial Studies, Editorial Studies
2024 -
Master’s degree in Editorial Studies (in progress) at the University of Tirana from 2024 to 2026.
Aleksandër Xhuvani University
Bachelor’s Degree in Language and Literature, Language and Literature
2017 - 2023
Bachelor’s degree in Language and Literature at Aleksandër Xhuvani University from 2017 to 2023.
Availability
Location
Authorized to work in
Job categories
Skills
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