EHElga Hoxha
@elgahoxha
Dynamic multilingual professional with expertise in customer service and sales.
AlbaniaWhat I'm looking for
I am a dynamic and detail-oriented multilingual professional with extensive experience in customer service and sales across various sectors. My proven ability to enhance client satisfaction and drive revenue through effective communication and problem-solving skills has been a cornerstone of my career. I am currently seeking a challenging position as a Translator to leverage my language proficiency and customer engagement expertise.
Throughout my career, I have consistently achieved high customer satisfaction ratings, including a 95% rating during my tenure as a Customer Care Agent. My experience spans roles in customer support, technical assistance, and sales, where I have successfully resolved customer disputes and improved data collection efficiency. I am passionate about languages and cultural exchange, which drives my commitment to delivering exceptional service and fostering positive client relationships.
Experience
Work history, roles, and key accomplishments
Internship in Support and Administration
Xenia Balkan Shpk
Jan 2024 - Present (1 year 5 months)
Provided technical and verbal support in the tourism sector. Ensured smooth operations between agencies and hotels through effective communication.
Customer Care Agent
WeareFiber Customer Care
Jan 2023 - Present (2 years 5 months)
Evaluated and resolved customer disputes regarding online transactions, assessing evidence to deliver informed decisions. Achieved a 95% customer satisfaction rating by implementing effective communication strategies.
Customer Care Agent
Selecta Customer Care
Jan 2021 - Present (4 years 5 months)
Delivered exceptional support for travel bookings, resolving inquiries related to date changes, cancellations, and additional services through email and chat. Achieved a 95% customer satisfaction rating by implementing effective communication strategies.
Telephonic Interviewer
Grid Company
Jan 2018 - Present (7 years 5 months)
Conducted targeted interviews to gather data for research purposes, improving data collection efficiency by 30%. Implemented structured interviews, facilitating data-driven insights that contributed to project success.
Sales Agent
Ital Call Company
Jan 2016 - Present (9 years 5 months)
Executed targeted outreach to potential clients, successfully promoting contracts for electricity and gas services. Engaged potential clients through strategic phone consultations, expanding the customer base for internet services.
Education
Degrees, certifications, and relevant coursework
ADAleksander Moisiu University, Durrës
English Language, Foreign Languages
Specialized in foreign languages within the Faculty of Education, equipping me with advanced linguistic and pedagogical skills.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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