Denis Vladi

Supervised and supported a team of customer service agents, conducting regular one-on-one meetings and coaching to improve performance. Monitored key performance indicators (KPIs) and analyzed data to identify trends, ensuring the team met quality and efficiency targets. Collaborated with other departments to enhance customer support processes and ensure compliance with company policies and regula

Delivered exceptional customer support across multiple channels, ensuring prompt and accurate resolution of inquiries related to payment solutions and account management. Maintained a strong focus on customer satisfaction by actively listening and providing personalized solutions, while efficiently navigating internal systems. Consistently achieved or exceeded KPIs, including response time and cus

Provided guidance and assisted clients in marketing and purchasing properties, determining their needs and financial abilities to propose suitable solutions. Intermediated negotiation processes and consulted clients on market conditions, prices, and legal requirements to ensure fair dealings. Performed comparative market analysis to estimate property values and displayed real property to potential

Prepared and packaged food and drink products, ensuring adherence to quality standards. Maintained the cleanliness of the entire restaurant, including dining areas, restrooms, and exterior spaces. Ensured compliance with health and safety standards in all work areas.

Accurately took customer orders and communicated them to the kitchen staff, serving food and beverages according to preferences. Set up tables and ensured dining areas were clean and tidy for guests. Provided excellent customer service, promptly responding to inquiries and complaints, and collaborated with colleagues to ensure a positive dining experience.

Obtained a Bachelor of Science degree in Information Technology, covering core principles of IT, software development, and system management. Developed strong analytical and problem-solving skills relevant to the tech industry.

Completed gymnasium studies, acquiring a strong foundation in various academic subjects. Developed critical thinking and foundational knowledge for higher education.

Completed a comprehensive program in Javascript, focusing on fundamental concepts and practical application in software development. Gained proficiency in modern web technologies and programming paradigms.