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Sabrina User

@sabrinauser8

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Customer Support Specialist supporting international customers across email, live chat, and phone.

Albania

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What I'm looking for

I'm looking for a fully remote Customer Support, Customer Success, Virtual Assistant, or Administrative Support position in an international company.

As a Customer Support Representative at an International BPO Company, I supported customers through email, live chat, and phone, handling 50+ interactions daily. I resolved order, payment, refund, delivery, and account issues while meeting quality standards.

Earlier, I managed front desk operations and reservations as Reception Manager at a 4.5★Hotel, and represented an international tobacco brand. I also managed outbound sales for the Italian market.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

International BPO Company

Jan 2025 - Jan 2026 (1 year)

Provided customer support via email, live chat, and phone, handling over 50 interactions daily. Resolved order, payment, refund, delivery, and account-related issues while collaborating with internal teams.

Customer Support Email Support Live Chat Phone Support Problem Solving CRM Systems Remote Collaboration Time Management

Reception Manager

4.5★Hotel

Jan 2022 - Jan 2024 (2 years)

Managed front desk operations and reservations, delivered exceptional guest service, and resolved complaints. Coordinated daily administrative activities.

Hospitality Management Customer Service Problem Solving Administrative Support Reservation Management