Open to opportunities

Eldi Halili

@eldihalili

Message

Motivated professional with customer service and business informatics experience.

Albania

Message

What I'm looking for

I am looking for a role that allows me to grow my technical skills and contribute to a team-focused environment.

I am a motivated and adaptable professional currently pursuing a Bachelor in Business Informatics. With experience in customer service as a Call Center Operator, I have developed strong communication skills and a knack for problem-solving. My role involved managing inbound and outbound calls, where I consistently met performance targets and maintained high customer satisfaction.

Fluent in both Italian and English, I possess a B2 certification in English, which enhances my ability to communicate effectively in diverse environments. I have a basic knowledge of programming languages such as HTML, C++, and C, as well as familiarity with Linux operating systems. I am eager to leverage my technical skills and business informatics knowledge in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Call Center Operator

Fast Call

Jan 2023 - Jan 2024 (1 year)

Managed inbound and outbound calls, assisting customers with inquiries and issue resolution. Maintained high customer satisfaction through clear communication and effective problem-solving. Consistently met performance targets, contributing to overall team success.

Customer Service Communication Problem Solving Inbound Outbound Calling Performance Targeting Teamwork

Education

Degrees, certifications, and relevant coursework

University Metropolitan Tirana

Bachelor in Business Informatics, Business Informatics

2020 - 2024

Pursuing a Bachelor in Business Informatics, focusing on the integration of business and technology. The program includes coursework in programming, business informatics systems, and communication skills.