You You
@soufiane
Dedicated sales and customer service expert with seven years of experience.
What I'm looking for
I am a dedicated and seasoned Sales & Customer Service Professional with over seven years of comprehensive experience across multiple projects. My proven track record of success in resolving complex issues and cultivating positive relationships has driven customer satisfaction in every role I've undertaken.
Currently, I work as a Customer Care & Sales Agent at Bell Canada, where I consistently deliver a high level of customer satisfaction by communicating clearly and handling challenges calmly. My previous experience includes roles at ALLAccor and Microsoft Technical Support, where I honed my skills in customer engagement and problem-solving.
With a Bachelor’s degree in Logistics and Supply Chain Management, I possess strong analytical and organizational skills. I am fluent in multiple languages, which allows me to connect with a diverse clientele effectively. I am passionate about providing tailored solutions to meet customer needs and am always looking for ways to enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Care & Sales Agent
Cnexia
Aug 2023 - Present (1 year 10 months)
Consistently delivered a high level of customer satisfaction by communicating clearly and handling challenges calmly. Engaged directly with customers to address inquiries, resolve service issues, and provide tailored solutions.
Customer Care Agent
Sitel
Jul 2021 - Present (3 years 11 months)
Answered guests' inquiries via email, chat, and social media, providing them with correct information. Communicated with other departments and utilized software, databases, and scripts appropriately.
Customer Service Agent - Microsoft Technical Support - Xbox
Teleperformance
Dec 2019 - Present (5 years 6 months)
Responsible for taking inbound calls for prospective customers and handling customer inquiries in a courteous and professional manner. Provided technical support and troubleshooting for Xbox hardware and software issues.
Customer Service and Sales Agent - Disney Plus
Teleperformance
Jul 2019 - Present (5 years 11 months)
Assisted customers with questions regarding Disney Plus content, including movie and show availability, release dates, and subtitles. Provided guidance on subscription options, promotions, and account upgrades or cancellations.
Education
Degrees, certifications, and relevant coursework
HEM - Med Métiers
Bachelor degree, Logistics and Supply Chain Management
Studied logistics and supply chain management. Gained knowledge in transportation management and logistics software.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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