Open to opportunities

The Blitz

@theblitz

Message

Motivated customer representative and tech support specialist.

Morocco

Message

What I'm looking for

I am looking for a dynamic role that offers opportunities for growth and skill development in tech support and customer service.

I am a dedicated customer representative and tech support specialist with a passion for learning and personal growth. Over the past few years, I have gained valuable experience working with renowned companies such as SITEL GROUP and PLUSONE SOLUTIONS INC., where I honed my skills in customer service and technical support.

During my time at SITEL GROUP, I was involved in the Canadian project for Bell Canada, where I worked in various segments including billing and retail support. This role allowed me to develop my problem-solving abilities and enhance my communication skills. At PLUSONE SOLUTIONS INC., I provided tech support for major American warranty companies, which further solidified my expertise in the tech support field.

My educational background includes a License in Mathematics and Information from Mohammed V University, which has equipped me with analytical skills that I apply in my professional endeavors. I am eager to continue my journey in the tech support and customer service sectors, always striving to improve and take on new challenges.

Experience

Work history, roles, and key accomplishments

Remote Reservations Agent

Mooncommunityclub

Dec 2023 - Present (1 year 6 months)

Secured reservations and bookings for high-profile clients in Saudi Arabia, including restaurants, hotels, resorts, and private services. Managed complex scheduling and client requests for a leading concierge company.

Reserving Customer Service Data Entry Scheduling

Tech Support Specialist

PlusOne Solutions Inc.

May 2023 - Present (2 years 1 month)

Delivered remote technical support for an American agency specializing in background checks and screenings for major warranty companies. Managed technical issues and ensured smooth operations for clients.

Technical Support Troubleshooting Data Entry Customer Service Microsoft Office

Customer Representative

Sitel Group Rabat

Jan 2021 - Present (4 years 5 months)

Provided customer support for Bell Canada's telecommunication services, managing billing inquiries and retail support. Gained experience in back-office operations and customer relations.

Customer Service Billing Telecommunications Back Office Operations Data Entry Microsoft Office

Education

Degrees, certifications, and relevant coursework

HASSANII HIGH SCHOOL SALA AL JADIDA

Baccalaureate, Mathematics

Completed a Baccalaureate in Mathematics. This program provided a strong foundation in mathematical principles and problem-solving techniques.

SCIENCE FACULTY, MOHAMMED V UNIVERSITY RABAT

License, Mathematics & Info

Obtained a License in Mathematics & Info. This program focused on advanced mathematical concepts and information science, preparing for further academic or professional pursuits.