Moussa Touzani
@moussatouzani
Customer support professional with 5 years' experience in technical support and retention.
MoroccoWhat I'm looking for
I am a resourceful and dedicated customer support professional with five years of call center experience focused on technical support and customer retention.
I have handled complaints efficiently, processed orders and returns accurately, and provided clear product and service information to help customers make informed decisions.
In retention roles I implemented targeted strategies that reduced churn, analysed customer feedback to identify trends, and collaborated with sales and marketing to create tailored campaigns.
I am a calm, empathetic team player who trains and supports new staff, conducts proactive account monitoring and follow-ups, and uses data-driven insights to improve service quality and long-term loyalty.
Experience
Work history, roles, and key accomplishments
Workforce Retention Specialist
Bell Canada
Mar 2025 - Present (11 months)
Implemented retention strategies that reduced churn by addressing customer pain points, conducted follow-ups with at-risk customers, and trained new retention staff to boost loyalty.
Customer Service Representative
Microsoft
Nov 2020 - Feb 2025 (4 years 3 months)
Handled technical customer support and complaints, improving resolution times and client satisfaction while processing orders and returns accurately.
Education
Degrees, certifications, and relevant coursework
Nehda, Salé
Baccalaureate, General Secondary Education
Completed Baccalaureate degree at Nehda in Salé.
Availability
Location
MoroccoAuthorized to work in
Job categories
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