Ayoub Ben Messaoud
@ayoubbenmessaoud
I drive customer retention, sales growth, and technical support across B2B and B2C markets.
MoroccoWhat I'm looking for
I'm currently delivering expert technical support and sales advice at Bell Canada - Cnexia, managing high-value North American business portfolios, identifying upsell opportunities through diagnostics, and executing system transaction workflows with integrity.
Previously, I handled retention, cross-selling, commercial disputes, and consultative telecom sales for Orange France at Concentrix. At INTER COLLES, I managed B2B sales operations, customer service, negotiation, and post-sales support to build client relationships and drive regional revenue growth.
Experience
Work history, roles, and key accomplishments
Technical Support & Sales Advisor
Bell
May 2024 - Present (2 years 5 months)
Delivered expert-level technical support services and managed high-value North American business portfolios. Identified upsell opportunities through diagnostics and executed high-integrity system transaction workflows.
Negotiated critical high-stakes retention strategies and maximized portfolio value via cross-selling. Resolved complex commercial and legal disputes and applied consultative selling techniques to analyze customer needs and upsell tailored telecom solutions.
B2B Sales Representative
Inter Colles
Jan 2022 - Dec 2023 (1 year 11 months)
Managed B2B sales operations and customer service, driving regional revenue growth. Built strong client relationships through effective negotiation and post-sales support.
Education
Degrees, certifications, and relevant coursework
Ibn Zohr University
Bachelor's Degree, Private Law
2018 - 2022
Bachelor's Degree in Private Law (French section) from Ibn Zohr University, completed in 2022.
Moulay Rachid High School
High School Diploma, Physics & Chemistry
High School Diploma (Baccalaureate) in Physics & Chemistry from Moulay Rachid High School, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Social media
Skills
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