Chaimae Arif

I am a dedicated customer service professional with over 8 years of experience in delivering exceptional support through various channels including phone, email, and chat. My expertise lies in utilizing CRM platforms such as Zendesk and Salesforce to enhance customer interactions and resolve inquiries efficiently. I am committed to building strong client relationships and ensuring high levels of customer satisfaction.

In my current role at Telus International, I have successfully managed high-volume customer interactions, achieving impressive satisfaction ratings. My proactive approach has led to a significant reduction in repeat inquiries, showcasing my ability to educate customers effectively. I am also certified in Customer Service, Conflict Resolution, and Effective Communication, which further enhances my ability to provide outstanding support.