Younes Buno

I am a results-driven professional with a diverse background in customer service, cultural events management, and technical support. My experience has equipped me with the skills to provide exceptional customer experiences while fostering cross-cultural understanding. I pride myself on my ability to communicate effectively, both verbally and in writing, which has allowed me to build positive relationships and deliver outstanding service.

Throughout my career, I have demonstrated strong analytical and problem-solving skills, particularly in my role as a Technical Support agent at Microsoft, where I diagnosed and resolved technical issues for customers. My commitment to customer satisfaction has always been my priority, and I consistently strive to exceed expectations. Additionally, I have mentored newly hired agents, contributing to the development of a knowledgeable and proficient support team.