Open to opportunities

Adib Maaloum

@adibmaaloum

Message

Customer service professional with strong technical support skills.

Morocco

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With a solid background in customer service and technical support, I have honed my skills in troubleshooting and resolving issues across various platforms. My experience spans several roles, including Customer Service Representative at Tui Group and Callnovo, where I effectively communicated with customers to address their needs and provide solutions.

Throughout my career, I have demonstrated my ability to manage customer inquiries, process orders, and provide technical assistance. My proficiency in using CRM software and tools like Zendesk has allowed me to streamline processes and enhance customer satisfaction. I am passionate about delivering exceptional service and continuously improving my skills to meet the evolving demands of the industry.

Experience

Work history, roles, and key accomplishments

Customer Service Representative and Sales Collaborator

Callnovo - Avanquest

Jan 2023 - Mar 2024 (1 year 2 months)

Provided technical support and customer service for various software products. Handled order inquiries, cancellations, refunds, and created tickets using the Zendesk system. Assisted customers via calls, emails, and chat.

Zendesk Customer Service Technical Support Problem Solving Communication Order Management Ticketing Systems

Customer Service Representative

Tui Group - Tui Fly Morocco

Mar 2022 - Oct 2022 (7 months)

Assisted guests with flight and hotel information, handled inquiries through various communication channels, and resolved issues during their stay. Acted as a mediator between guests and hotel representatives.

Customer Service Problem Solving Communication Médiation Teamwork Time Management

Technical Assistant and Sales Collaborator

Intelcia - SFR

Jan 2021 - Sep 2021 (8 months)

Provided technical assistance to customers regarding internet issues, guided equipment installation, and sold internet and television subscriptions. Managed customer information and arranged for technician visits.

Technical Support Internet Sales Troubleshooting Communication Problem Solving Customer Relationship Management Team Collaboration

Technical Assistant and Sales Collaborator

Webhelp - Apple.inc

May 2020 - Dec 2020 (7 months)

Assisted customers with Apple device inquiries, troubleshot various issues, and facilitated device swaps. Provided information on products and sold various models of iPhones.

Customer Service Technical Support apple Troubleshooting Sales Communication Problem Solving Device Management Teamwork

Customer Service Representative and Sales Collaborator

Majorel - Booking.com

Jun 2018 - Oct 2019 (1 year 4 months)

Handled customer requests related to bookings, including changes, cancellations, and additional services. Managed complaints and facilitated guest relocations when necessary.

Customer Service Problem Solving Communication Complaint Handling Sales Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

Multidisciplinary University

Professional Bachelor's Degree, Human Resource Management

2016 - 2017

Completed a Professional Bachelor's Degree in Human Resource Management, focusing on the principles and practices of managing human resources effectively within organizations.

Higher School of Technology

University diploma in technology, Social Professions and Socio-cultural Animation

2014 - 2016

Earned a University diploma in technology specializing in Social Professions and Socio-cultural Animation, emphasizing the development of social skills and community engagement.