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Yahya Chihab

@yahyachihab

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Customer service and sales representative at CNEXIA (BellCanada), advising customers on mobility and home services.

Morocco

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What I'm looking for

I'm seeking a customer-focused role where I can use my experience in customer service, sales, and resolving customer issues.

At CNEXIA(BellCanada), I advise prospective and existing customers on mobility solutions, smartphones, mobile plans, internet, TV, and home phone services. I conduct needs analyses, handle objections, and present products to support cross-selling and upselling.

At TELUS DIGITAL, I arranged tailored payment solutions and handled customer retention while maintaining CRM records and follow-up logs. At FedEx, I supported customers with shipment tracking, delivery exceptions, and shipping options; I also worked in number porting, service activation, and provisioning at National Support Center (NSC).

Experience

Work history, roles, and key accomplishments

Current

Consultative Sales Agent

Current

CNEXIA (Bell Canada)

Jan 2025 - Present (1 year 9 months)

Advised customers on mobility solutions, smartphones, mobile plans, high-speed internet, TV, and home phone services. Conducted needs analysis, handled objections, and delivered product presentations to support cross-selling and upselling.

Consultative Sales Needs Analysis Objection Handling Cross Selling Upselling Customer Escalation Diagnostic Workflows Communication Skills

Collections, Customer Relations & Sales Agent

TELUS Digital

Jul 2024 - Jan 2025 (6 months)

Applied persuasive communication and negotiation techniques to execute tailored payment arrangements. Analyzed account situations, addressed client objections, and presented structured financial solutions to balance retention with commercial objectives.

Negotiation Persuasive communication Customer Retention Account Analysis CRM documentation Compliance Quality Assurance

Operations, Customer Support & Sales Agent

FedEx

Jul 2023 - Oct 2024 (1 year 3 months)

Resolved customer inquiries regarding shipment tracking, delivery exceptions, routing issues, and time-sensitive cargo requests. Identified logistics requirements, recommended shipping solutions, and collaborated with cross-functional teams to resolve operational bottlenecks.

Logistics Support Customer Service Problem Solving Cross Functional Collaboration Real Time Updates Sales Advisory

National Support Center Agent

National Support Center (NSC)

Sep 2021 - Nov 2021 (2 months)

Managed end-to-end number porting operations, contract validation, service activations, and provisioning workflows. Handled back-office correspondence, verified information, and updated internal databases to ensure compliance.

Number Porting Contract Validation Service Activations Provisioning Back Office Operations Information verification Database Management

Customer Service Representative

Atlantic Care (ATL)

Jan 2021 - Jul 2021 (6 months)

Investigated complex customer escalations using structured diagnostic workflows and clear communication to drive timely resolution and maintain high satisfaction.

Customer Escalation Diagnostic Workflows Communication Skills Problem Solving