Sorina Ene

I've supported iGaming customers at WeDoSupport, managing more than 2,000 emails monthly while maintaining 90–97% quality scores and meeting SLAs.

I handle deposits, withdrawals, payment methods, transaction reconciliations, promotional rewards, and complex account issues. I also apply Responsible Gambling, KYC, AML, and GDPR procedures while documenting cases and escalating high-risk matters to specialist teams.

At IGT Services and Technologies, I managed 30–60 calls and 30 emails daily, supporting customers, homeowners, property partners, and internal teams. I resolved complaints, processed invoices, supported sales and customer acquisition, and helped onboard new agents through shadowing and practical guidance.

I'm fluent in Romanian and German and have a strong command of English. I bring accurate, customer-focused communication to fast-paced operations, from DHL order processing to complex service escalations.