Open to opportunities

Diana Cilian

@dianacilian

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Customer-focused business support specialist driving operational efficiency and strong client relationships.

Romania

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What I'm looking for

I seek a role where I can combine customer service and procurement support, contribute to process improvements, work in a collaborative international team, and grow my analytical and supplier-management skills.

I am an empathetic, results-oriented customer service and business support specialist with over 8 years of experience across international companies and fast-paced environments. I have supported end-to-end procurement and customer service operations, collaborated with cross-functional and cross-cultural teams, and used systems like SAP to deliver process improvements and measurable savings.

I excel at resolving complex issues, maintaining high volumes of inquiries with exceptional service quality, and producing reporting and KPI analysis to enable data-driven decisions. My background spans procurement lifecycle support, supplier management, order fulfilment, IT frontline support, and continuous process optimisation.

Experience

Work history, roles, and key accomplishments

Junior Buyer

Siemens Energy

Mar 2024 - May 2025 (1 year 2 months)

Supported the full procurement lifecycle for direct materials, used SAP to manage POs and RFXs, and contributed to cost-saving initiatives and supplier onboarding that improved procurement compliance and efficiency.

Sourcing Supplier Management Contract Management Cross Cultural Communication

Customer Services Agent

Schlumberger

Mar 2018 - Mar 2024 (6 years)

Handled global customer inquiries and order fulfillment, escalated complex PO issues, and created reporting to track performance, contributing to process improvements and higher on-time order progression.

Order Management PO Escalation CRM Customer Support Process Improvement Data Tracking

Customer Service Advisor

British Council

Jul 2016 - Mar 2018 (1 year 8 months)

Delivered call center and front-desk support for course and exam registrations, managed 50+ calls daily, maintained accurate records, and preserved customer loyalty through proactive service.

Call Center Support CRM Communication Multitasking

IT Support Specialist

Genpact

Jun 2015 - Jul 2016 (1 year 1 month)

Provided frontline technical support for software and hardware issues, handled malware removal and Outlook troubleshooting, and assisted with pre-release testing and deployments.

Ticketing Systems QA Testing User Support