Cosmin Creț

As an experienced Customer Support Escalation Specialist with nearly four years in the fintech and telecom industries, I am passionate about delivering exceptional customer experiences. My journey has equipped me with the skills to resolve complex escalations and mentor team members effectively. I thrive in dynamic environments and am committed to driving operational excellence and customer satisfaction.

Throughout my career, I have consistently demonstrated my ability to lead by example. At TransferGo, I maintained high CSAT scores by delivering fast and accurate resolutions through Zendesk. My role involved acting as a point of escalation, providing guidance on complaint resolution, and assisting in onboarding new hires. I have also contributed to continuous improvement initiatives and best practice rollouts, ensuring that my team operates at peak performance.

My educational background in Mathematics-Informatics, combined with certifications in IT support and advanced English proficiency, has further enhanced my ability to communicate effectively and manage customer interactions. I am now eager to step into a Team Lead role where I can leverage my skills to foster a high-performing team and drive customer success.