Looking for a job

maidanezul roman

@maidanezulroman

Message

Contact Center Specialist at Totogaming, investigating betting, payment, and account issues through to resolution.

Romania

Message

At Totogaming, I support customers with sports betting, casino, payments, promotions, and account management through phone, live chat, and email. I investigate and monitor Jira tickets for technical issues, payment incidents, and account inquiries until resolution.

Previously, I provided first-line technical support for Verizon customers at CGS Romania, helping troubleshoot devices, connectivity, and account issues. Across customer service roles in gaming, telecommunications, banking, retail, and refurbished devices, I’ve handled customer requests and documented cases in internal systems.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Specialist

Current

Totogaming

Jan 2025 - Present (1 year 9 months)

Delivered high-quality customer support via phone, live chat, and email, assisting with sports betting, casino, payments, promotions, verification, and account management. Managed multiple channels, created and monitored Jira tickets, and collaborated with internal teams to resolve complex inquiries.

Customer Support Live Chat Email Support Jira Problem Solving Multitasking Analytical Skills Communication Skills

Technical Client Advisor with English

CGS Romania

Dec 2023 - Jan 2025 (1 year 1 month)

Provided first-line technical support for Verizon customers via phone, resolving technical and account-related issues. Assisted with billing, device setup, network connectivity, and home internet troubleshooting, and managed service investigation tickets.

Technical Support Troubleshooting Customer Service Billing Account Management Mobile Devices Networking Ticketing Systems

Client Service Agent

ROMCARD SA

Jul 2023 - Oct 2023 (3 months)

Delivered professional customer support via phone, assisting with bank cards, payment transactions, and account services. Verified customer identity, documented interactions in CRM, and managed complaints and escalations.

Customer Support CRM Banking Operations Payment Processing Complaint Handling Data Entry Communication Skills

Client Service Support

Klap Tech SRL

Mar 2023 - May 2023 (2 months)

Managed customer requests for order registration, tracking, and after-sales support via phone and email. Maintained data integrity in internal systems and collaborated with teams to ensure timely resolution.

Customer Support Order Management Problem Solving Data Entry Communication Skills Teamwork

Retail Delivery Consultant

Dante InternationalEmag

Sep 2021 - Mar 2023 (1 year 6 months)

Received and verified goods from warehouses, prepared transfers, and coordinated deliveries. Tested returned products, identified defects, and managed warranty processes while providing technical information and customer service.

Logistics Inventory Management Customer Service Quality Control Warranty Management

Education

Degrees, certifications, and relevant coursework

S.C Fitness Education Trading S.R.L

Diploma, Physical Education and Sports

2023 - 2023

Activities and societies: Graduation diploma obtained; competences acquired in training planning and management; solid knowledge of anatomy, physiology and nutrition; skills developed in motivating and supporting clients; practical experience in developing personalized training programs; ability to work effectively with various categories of clients.

Graduate of the Fitness Instructor course, with competences in training planning and management, anatomy, physiology, and nutrition.