Teodora Hasegan
@teodorahasegan
Customer-focused German-speaking service and support specialist.
RomaniaWhat I'm looking for
I am a customer relations and support specialist with multi-channel experience in phone, chat and email, handling incidents, bookings and complaints for hospitality and retail projects. I leverage strong German language skills and a practical sales mindset to resolve issues and assist customers efficiently.
I also provide IT helpdesk and remote support, troubleshooting hardware and software, and using tools like Active Directory, ServiceNow, SCCM, Citrix and VPN. I pride myself on clear communication, speedy incident resolution and continual learning to expand my technical capabilities.
Experience
Work history, roles, and key accomplishments
Service Desk Specialist
Infosys BPM
Jul 2023 - Apr 2024 (9 months)
Provided German-English IT helpdesk support for RWE, troubleshooting hardware and software issues, connecting remotely to user devices and resolving incidents via phone, chat and email.
Customer Service Agent
Teleperformance Romania
Oct 2022 - Feb 2023 (4 months)
Supported Polo Ralph Lauren customers via phone, chat and email, handled damaged-parcel complaints, tracked shipments and evaluated refund eligibility.
Reservation Specialist
IGT Services and Technologies SRL
Aug 2020 - Jan 2023 (2 years 5 months)
Managed hotel bookings and cancellations for the Radisson Hotel project, handled refund queries and room selection support, and provided German-English customer assistance.
Customer Relations and Sales Agent
E.ON Dialog
Nov 2020 - Present (4 years 11 months)
Handled invoice and payment inquiries by phone and email, processed meter readings, resolved complaints, and promoted new offers to customers.
Education
Degrees, certifications, and relevant coursework
LSLucian Blaga University of Sibiu
Bachelor of Education, Pedagogy of Primary and Pre-school Education
2020 - 2023
Activities and societies: Radisson Hotel project (2021).
Bachelor of Education in Pedagogy of Primary and Pre-school Education at Lucian Blaga University of Sibiu from 2020 to 2023.
High School (Humanist / Philology, German section), Medias
High School Diploma, Humanities / Philology (German)
2017 - 2020
Completed humanist/philology high school in the German section in Medias from 2017 to 2020.
Availability
Location
RomaniaAuthorized to work in
Job categories
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