Open to opportunities

Adriana Schnick

@adrianaschnick

Message

Customer Support Specialist who resolves technical issues and customer concerns with empathy and speed.

Germany

Message

What I'm looking for

I’m looking for a role where I can own customer cases end-to-end across channels, handle technical troubleshooting and escalations, and use CRM/ticketing tools to meet SLAs while improving processes and customer satisfaction.

I’m a customer support and customer service professional with experience across retail and multi-channel technical support. I handle inquiries, complaints, product consultations, and transactions while keeping customer satisfaction high in fast-paced, high-volume environments.

I also deliver German-speaking technical support via phone, email, and live chat, managing cases in ticketing and CRM systems with accurate documentation and SLA compliance. From device setup and software troubleshooting to account access and SSO authentication, I focus on clear communication, solution-oriented escalation handling, and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Technical Customer Support Rep

HONOR

Jan 2026 - Present (5 months)

Delivered German-speaking technical customer support via phone, email, and live chat, handling device setup and software troubleshooting. Managed cases in ticketing and CRM systems, ensuring accurate documentation, SLA compliance, and resolution of complex escalations including SSO authentication.

Technical Troubleshooting Setup Software support Ticketing Systems CRM Management SSO SLA Escalations

Senior Customer Service

GoodYear

Jan 2026 - Present (5 months)

Supported automotive dealers by managing communication for orders, claims, and service requests, coordinating between dealers, logistics, and internal teams. Processed orders, returns, and warranty cases accurately and handled escalations to ensure resolution, service quality, and compliance with pricing and contractual policies.

Dealer Support Order Processing Returns Management Claims Handling Escalation Management

Customer Service & Sales

H&M

Jan 2025 - Present (1 year 5 months)

Provided customer support for product, pricing, and policy inquiries, resolving complaints with empathy and solution-oriented problem-solving. Processed transactions and managed customer data using POS systems while maintaining high customer satisfaction in busy periods.

Customer Support Product Knowledge Complaint Resolution POS systems Transaction Processing Customer Data Management Time Management

Customer Service Associate

Burger Restaurant

Jan 2021 - Present (5 years 5 months)

Delivered fast-paced customer service in a high-volume environment by handling orders, payments, and special requests accurately. Resolved customer complaints professionally to ensure customer satisfaction.

Payments Processing Accuracy Service Recovery Customer Satisfaction Multitasking

Sales Associate & Support

Pandora

Jan 2020 - Present (6 years 5 months)

Provided customer-focused service by handling inquiries, complaints, and product consultations with empathy and problem-solving. Managed transactions and customer data using POS systems.

Customer Service Complaint Resolution POS systems Transaction Processing Customer Data Management Empathy