Bianca Gheorghe

Led day-to-day operations of the support team, ensuring SLAs and quality standards were consistently met across chat and email channels. Coached and mentored new support agents, reviewed tickets for tone and accuracy, and provided structured feedback to improve performance.

Conducted interviews, sourcing, pre-screening, and onboarding of successful employees.

Processed orders in SAP, held training sessions, and administered Salesforce.

Worked as a Customer Success Executive until the company closed due to COVID.

Recruited within the QA and Regulatory Affairs market on a contract basis, working with candidates and clients across Europe including pharmaceutical, CRO, biotech, and medical device companies.

Provided translation services for agencies, multinational companies, and private individuals, ensuring correct translations and preparing files.

Responded to customer queries via phone, email, or chat, dealt with payments and deposits, processed document verification, and trained junior support representatives.

Managed shift rosters, filled gaps for missing products, found outstanding products, and processed in GEAC.

Hosted live casino games on camera, managed game tables, monitored back-end systems, and provided support and training to subordinates.

Answered incoming calls, printed supplementary notes, promoted the company, and informed customers about services and suggested products.

Pursued a degree in Business Management, gaining foundational knowledge in business operations and management principles.

Completed high school education with a focus on theoretical studies.