Sonejah Grinam - Patient Care Representative - Urology of Virginia | Himalayas
Sonejah GrinamSG
Open to opportunities

Sonejah Grinam

@sonejahgrinam

Highly organized professional with 5 years in customer service.

United States

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly organized professional with five years of experience in the service and retail sales industries. My journey has been marked by a commitment to delivering high-impact work and fostering strong relationships with colleagues and clients alike. I thrive in deadline-driven environments and leverage my communication skills to achieve high-priority goals.

Currently, I serve as a Patient Care Representative at Urology of Virginia, where I manage all aspects of initial patient care. My role requires excellent customer service skills and the ability to resolve conflicts calmly and efficiently. Previously, I excelled as a Sales Associate at Hand and Stone, consistently exceeding sales quotas and building lasting relationships with clients. My dedication to continuous improvement and lifelong learning drives my professional ethos.

Experience

Work history, roles, and key accomplishments

UV
Current

Patient Care Representative

Urology of Virginia

May 2023 - Present (2 years 1 month)

Managed all aspects of initial patient care, including greeting patients, checking them in and out, and verifying insurance. Collected and processed co-pays, scheduled appointments with doctors, and calmly resolved patient conflicts.

SS

Sales Associate

Sundays Sun Spa

Mar 2021 - May 2022 (1 year 2 months)

Sold memberships for spa and wellness services, consistently maintaining 105% to goal on retail sales through upselling. Managed day-to-day operations, including opening the store, cleaning workstations, and providing excellent client customer service.

CG

Sales Associate

Carrabba's Italian Grill

Nov 2020 - May 2022 (1 year 6 months)

Responsible for the overall customer dining experience, achieving 80% nightly tables with appetizer and/or dessert sales. Demonstrated extensive knowledge of the company menu and effectively multitasked to cater to multiple groups.

Education

Degrees, certifications, and relevant coursework

CC

Centura College

Esthetician License, Esthetics

Graduated with an Esthetician License in August 2022. The program focused on comprehensive training in esthetics, preparing for professional practice.

Tech stack

Software and tools used professionally

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