Sonejah Grinam
@sonejahgrinam
Highly organized professional with 5 years in customer service.
What I'm looking for
I am a highly organized professional with five years of experience in the service and retail sales industries. My journey has been marked by a commitment to delivering high-impact work and fostering strong relationships with colleagues and clients alike. I thrive in deadline-driven environments and leverage my communication skills to achieve high-priority goals.
Currently, I serve as a Patient Care Representative at Urology of Virginia, where I manage all aspects of initial patient care. My role requires excellent customer service skills and the ability to resolve conflicts calmly and efficiently. Previously, I excelled as a Sales Associate at Hand and Stone, consistently exceeding sales quotas and building lasting relationships with clients. My dedication to continuous improvement and lifelong learning drives my professional ethos.
Experience
Work history, roles, and key accomplishments
Patient Care Representative
Urology of Virginia
May 2023 - Present (2 years 1 month)
Managed all aspects of initial patient care, including greeting patients, checking them in and out, and verifying insurance. Collected and processed co-pays, scheduled appointments with doctors, and calmly resolved patient conflicts.
Sales Associate
Hand and Stone
Jun 2022 - May 2023 (11 months)
Exceeded monthly sales quotas by 10% or more, consistently ranking in the top third of sales associates. Managed customer onboarding, shared product insights, and utilized CRM systems for memberships and client management.
Sales Associate
Sundays Sun Spa
Mar 2021 - May 2022 (1 year 2 months)
Sold memberships for spa and wellness services, consistently maintaining 105% to goal on retail sales through upselling. Managed day-to-day operations, including opening the store, cleaning workstations, and providing excellent client customer service.
Sales Associate
Carrabba's Italian Grill
Nov 2020 - May 2022 (1 year 6 months)
Responsible for the overall customer dining experience, achieving 80% nightly tables with appetizer and/or dessert sales. Demonstrated extensive knowledge of the company menu and effectively multitasked to cater to multiple groups.
Education
Degrees, certifications, and relevant coursework
Centura College
Esthetician License, Esthetics
Graduated with an Esthetician License in August 2022. The program focused on comprehensive training in esthetics, preparing for professional practice.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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