Open to opportunities

Sonejah Grinam

@sonejahgrinam

Message

Highly organized professional with 5 years in customer service.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly organized professional with five years of experience in the service and retail sales industries. My journey has been marked by a commitment to delivering high-impact work and fostering strong relationships with colleagues and clients alike. I thrive in deadline-driven environments and leverage my communication skills to achieve high-priority goals.

Currently, I serve as a Patient Care Representative at Urology of Virginia, where I manage all aspects of initial patient care. My role requires excellent customer service skills and the ability to resolve conflicts calmly and efficiently. Previously, I excelled as a Sales Associate at Hand and Stone, consistently exceeding sales quotas and building lasting relationships with clients. My dedication to continuous improvement and lifelong learning drives my professional ethos.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Representative

Current

Urology of Virginia

May 2023 - Present (2 years 1 month)

Managed all aspects of initial patient care, including greeting patients, checking them in and out, and verifying insurance. Collected and processed co-pays, scheduled appointments with doctors, and calmly resolved patient conflicts.

Patient Care Customer Service Scheduling Conflict Resolution Communication

Sales Associate

Hand and Stone

Jun 2022 - May 2023 (11 months)

Exceeded monthly sales quotas by 10% or more, consistently ranking in the top third of sales associates. Managed customer onboarding, shared product insights, and utilized CRM systems for memberships and client management.

Sales Customer Onboarding CRM Systems Product Knowledge Relationship Building Upselling Marketing Strategies

Sales Associate

Sundays Sun Spa

Mar 2021 - May 2022 (1 year 2 months)

Sold memberships for spa and wellness services, consistently maintaining 105% to goal on retail sales through upselling. Managed day-to-day operations, including opening the store, cleaning workstations, and providing excellent client customer service.

Sales Upselling retail management Customer Service Inventory Management

Sales Associate

Carrabba's Italian Grill

Nov 2020 - May 2022 (1 year 6 months)

Responsible for the overall customer dining experience, achieving 80% nightly tables with appetizer and/or dessert sales. Demonstrated extensive knowledge of the company menu and effectively multitasked to cater to multiple groups.

Customer Service Multitasking Teamwork Upselling

Education

Degrees, certifications, and relevant coursework

Centura College

Esthetician License, Esthetics

Graduated with an Esthetician License in August 2022. The program focused on comprehensive training in esthetics, preparing for professional practice.