Open to opportunities

Clarissa Marshall

@clarissamarshall

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Dedicated professional with over 5 years of customer-facing experience.

United States

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What I'm looking for

I am looking for a role that values communication and teamwork, offering growth opportunities.

I am a dedicated and versatile professional with over five years of customer-facing experience across various sectors, including retail, healthcare, hospitality, and sales. My commitment to providing exceptional service has allowed me to resolve concerns efficiently and create positive customer experiences. I thrive in dynamic environments where I can utilize my communication skills and adaptability to support customer needs.

Throughout my career, I have held multiple roles that have honed my ability to manage client relationships and deliver high-quality service. From my current position as a Registered Behavior Technician, where I support families and clients with behavioral strategies, to my previous experience as a Lead Server and Customer Service Representative, I have consistently demonstrated my ability to handle sensitive data with professionalism and maintain organized records. I am passionate about contributing to a thriving team and am eager to bring my skills to a new opportunity.

Experience

Work history, roles, and key accomplishments

Current

Attendant

Current

Coastal Home Healthcare

Dec 2024 - Present (7 months)

Communicated with clients and family members about care needs and scheduling, maintaining organized records and managing daily care logs. Assisted with day-to-day tasks such as meal preparation, cleaning, bathing, and appointment scheduling.

Client Communication Care Coordination Record keeping Scheduling

Dental Assistant

Comfort Dental

Jul 2023 - Jan 2024 (6 months)

Managed appointment scheduling and patient communications, supporting front-desk operations and patient check-in processes. Assisted dentists during procedures, prepared and sterilized instruments, and took dental X-rays.

Scheduling Dental Assisting Sterilization

Lead Server/Lead Bartender

Hog Heaven

Jan 2021 - Jul 2023 (2 years 6 months)

Delivered high-level customer service in fast-paced settings, managing orders and resolving complaints to maintain positive guest experiences. Assisted with inventory management and placed supply orders to ensure consistent stock levels.

Customer Service Order Management Inventory Management Supply Chain

Sales Lead

Aeropostale

Oct 2019 - Jan 2021 (1 year 3 months)

Supervised and motivated team members to achieve daily sales goals and maintain high customer service standards. Opened and closed the store, including cash reconciliation, deposits, and securing the premises.

Sales Management Customer Service Visual Merchandising Inventory Management

Customer Service Representative

Alorica

Nov 2019 - May 2020 (6 months)

Responded to customer inquiries via phone, email, or chat, assisting with billing questions, account updates, and service troubleshooting. Navigated multiple systems to research and resolve complex customer issues efficiently.

Customer Service CRM Software Troubleshooting Data Entry

Cashier/Hostess/Supervisor

Pinto's Farm

Oct 2017 - Jan 2021 (3 years 3 months)

Supervised daily cashier operations and ensured proper staffing during peak hours, weekends, and events. Handled customer transactions accurately using POS systems, including cash, credit, and mobile payments.

Cashier Operations Customer Service Staff Supervision Event Coordination

Education

Degrees, certifications, and relevant coursework

Homestead Senior High School

High school Diploma, General Studies

Grade: 4.0 GPA

Activities and societies: Participated in On-the-Job Training (OJT) program, gaining real-world experience in multiple industries such as Retail, Call center, and Construction. Assisted special needs peers through the Best Buddies program, promoting inclusion and leadership. Active member of the softball, soccer, cheerleading, dance, and football teams, demonstrating leadership, time management, and teamwork across multiple sports and performance groups.

Graduated with a 4.0 GPA in the Class of 2020. Completed dual-enrollment/college courses while in high school and took part in a Nursing Program, gaining foundational healthcare knowledge. Completed a coding course.