Kayla Mitchell
@kaylamitchell
Dedicated customer service professional with experience in healthcare support.
United StatesWhat I'm looking for
I am a dependable and honest individual with a strong background in customer service and healthcare support. My experience spans various roles, including customer service representative and ER Patient Access Representative, where I have honed my skills in assisting patients and ensuring efficient service delivery.
In my previous roles, I have consistently demonstrated my ability to work effectively in fast-paced environments, whether it was managing customer transactions, updating patient demographics, or assisting with exam preparations. My bilingual proficiency in English and Spanish has been a valuable asset in providing excellent care and service to diverse populations.
I take pride in being a quick learner and a hard worker, always striving to contribute positively to my team and organization. My commitment to integrity and reliability makes me a trustworthy partner in any professional setting.
Experience
Work history, roles, and key accomplishments
Patient Services Assistant
Envision Imaging
Jun 2023 - Present (3 years)
Assisted patients with check-ins, validated insurance, and prepared them for exams while handling payments.
Patient Access Representative
Virginia Hospital Center
Apr 2023 - Jun 2023 (2 months)
Updated patient demographics, validated insurance information, and registered patients in the ER.
Front Desk Associate
Residence Inn by Marriott
Apr 2023 - Jun 2023 (2 months)
Managed guest check-ins, processed payments, and assisted guests with inquiries and luggage.
Order Picking Supervisor
Strategic Distribution
Aug 2021 - Mar 2023 (1 year 7 months)
Oversaw order picking operations, trained new staff, and ensured compliance with safety and quality standards.
Order Picker
Manpower Associates
May 2021 - Jan 2022 (8 months)
Executed order picking responsibilities, maintaining high standards of accuracy and productivity.
Order Picker
SanMar Corporation
Sep 2019 - Mar 2021 (1 year 6 months)
Performed order picking tasks, ensuring accuracy and efficiency in a fast-paced environment.
Customer Service Representative
Nova Parks
May 2016 - Jun 2018 (2 years 1 month)
Provided customer service by guiding customers, handling cash transactions, and serving food. Assisted customers with their requests and ensured a positive experience.
Cashier
McDonald's
Jun 2017 - Apr 2018 (10 months)
Handled customer orders, managed cash transactions, and ensured the dining area was well-stocked and clean.
Customer Service Representative
Five Below
Mar 2018 - Feb 2018 (-1 years 11 months)
Assisted customers with their purchases, stocked items, and operated the cash register efficiently.
Customer Service Representative
Toys R Us
Nov 2016 - Jan 2017 (2 months)
Engaged with customers, stocked and re-shopped items, and processed transactions at the register.
Education
Degrees, certifications, and relevant coursework
Annandale High School
High School Diploma, General Education
Completed high school education, obtaining a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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