Open to opportunities

Jess User

@jessuser6

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Experienced sales professional specializing in customer relationships and service excellence.

United States

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What I'm looking for

I seek a customer-facing role where I can use relationship-building, analytical skills, and technical proficiency to drive sales and improve service.

I am an experienced sales professional with 13 years in customer relationship management, known for improving sales and building trust through strong communication and problem-solving. I consistently analyze customer interactions to identify trends, personalize service, and drive measurable improvements such as a 15% sales increase in one year.

My background also includes direct patient care and administrative roles where I improved adherence to therapy plans by 40%, implemented digital filing systems that cut retrieval time by 35%, and maintained meticulous records. I adapt quickly to new technologies, manage time effectively, and prioritize confidentiality and accuracy in every role.

Experience

Work history, roles, and key accomplishments

Sales Associate

U-Haul

Sep 2021 - Aug 2024 (2 years 11 months)

Increased sales by 15% within a year through strategic customer relationship management, needs identification, and trust-building while resolving complex customer issues and improving team efficiency.

Customer Relationship Management Sales CRM Time Management Problem Solving Data Analysis Confidentiality

Home Health Aide

Home Health Care

Jan 2015 - May 2021 (6 years 4 months)

Administered medications and monitored vitals, contributing to a 40% improvement in patient adherence to therapy plans while managing dietary and therapy schedules to enhance recovery outcomes.

Medication Management Patient Care Record keeping Communication Time Management Safety Safety

Receptionist

Baby Os Remodeling

Dec 2008 - May 2015 (6 years 5 months)

Improved customer satisfaction by 20% through relationship-building and efficient call routing, implemented a digital filing system reducing retrieval time by 35%, and maintained accurate contracts and inventory records.

Records Management Customer Service Digital Filing Systems Communication Problem Solving Project Support