NANyla Alston
@nylaalston
Dedicated customer service professional with a passion for guest experiences.
United StatesWhat I'm looking for
I am a dedicated and detail-oriented customer service professional with a proven track record of delivering exceptional guest experiences. My experience spans various roles where I have efficiently handled financial transactions and led teams to success. I thrive in high-volume environments, ensuring seamless operations and customer satisfaction.
In my current role as an Inbound Care Coordinator at Ennoble Care, I manage inbound calls and coordinate patient care services, assisting patients with scheduling and inquiries. My previous experience as a Sales Associate at Best Buy honed my ability to assess customer needs and provide tailored tech recommendations, driving sales through engaging communication. I have also served as a Guest Services Supervisor at Sahara Sams, where I trained and mentored staff while ensuring smooth operations and resolving customer issues professionally.
Experience
Work history, roles, and key accomplishments
Inbound Care Coordinator
Ennoble Care
Sep 2024 - Present (11 months)
Managed inbound calls and coordinated patient care services efficiently. Assisted patients with scheduling, inquiries, and provided support for medical coordination. Maintained and updated patient records to ensure accuracy and compliance.
Sales Associate
Best Buy
Aug 2023 - Present (2 years)
Sales professional with expertise in selling computers, promoting memberships, and guiding customers through credit card sign-ups. Strong ability to assess customer needs, provide tailored tech recommendations, and drive sales through engaging communication.
Guest Services Supervisor
Sahara Sams
Nov 2018 - Present (6 years 9 months)
Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues. Provided training and guidance in customer service best practices, policies, and procedures. Handled escalated customer complaints and disputes professionally and within company guidelines.
Education
Degrees, certifications, and relevant coursework
MUMorgan State University
Unknown, Computer Science
Studied Computer Science at Morgan State University in Baltimore, MD. The curriculum likely covered fundamental concepts in computing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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