Sonal Prasonna

I am a customer service professional focused on the finance and insurance sector, bringing strong communication skills and attention to detail. I aim to help clients while learning industry best practices and growing within a reputable organization.

I hold a Bachelor of Technology and completed a project developing a Solar MPPT controller using the Perturb and Observe algorithm, demonstrating analytical and technical problem-solving abilities applied to system optimization.

I have certification in Cambridge English assessments and training in digital banking (YONO, internet & mobile banking), plus basic knowledge of banking compliance and RBI guidelines. I am proficient in MS Word, Excel, and PowerPoint for accurate recordkeeping and reporting.

I excel at conflict resolution, de-escalation, cross-selling banking products, and building client relationships. I am calm under pressure, enjoy learning about financial independence and consumer rights, and bring a service-oriented mindset to customer-facing roles.