Ashirwad Parida
@ashirwadparida
Customer Service Representative in finance, skilled in Salesforce CRM, complaint resolution, and cross-selling.
IndiaWhat I'm looking for
I’m a Customer Service Representative who handles high-volume inquiries, delivers end-to-end customer service at the single branch level, and consistently aims to exceed satisfaction goals. I’m proficient in Salesforce CRM and I resolve customer queries, complaints, and escalations effectively while maintaining accurate day-to-day records.
In addition to customer support, I’ve worked on finance operations—performing post-approval verification of loan documents to ensure compliance before payout and maintaining high accuracy across multiple loan files. I’ve also verified KYC (POI, POA), banking details, and related documents, implemented new policies, and trained my team on process updates while driving product penetration through cross-selling.
Experience
Work history, roles, and key accomplishments
Cashier & Service
Bajaj Finance Ltd
Jul 2025 - Present (11 months)
Handled customer interactions and end-to-end service at a single branch level, resolving queries, complaints, and escalations. Managed cash transactions and maintained accurate daily entries.
NCF LBO
Bajaj Finance Ltd
Jan 2025 - Jun 2025 (5 months)
Performed post-approval verification of loan documents to ensure compliance before payout. Maintained high accuracy while managing multiple loan files and supported high-volume operations.
Operation Executive
Bajaj Finance Ltd
Aug 2023 - Dec 2024 (1 year 4 months)
Verified customer documents including KYC (POI/POA), banking details, and related supporting records, ensuring 100% accuracy in high-volume processing. Implemented new policies and trained the team on process updates while meeting daily productivity targets with error-free operations.
Education
Degrees, certifications, and relevant coursework
Sambalpur University
Master of Business Administration, Finance
Completed an MBA in Finance at Sambalpur University in 2021.
Gangadhar Meher University
Bachelor of Commerce, Commerce
Completed a BCom at Gangadhar Meher University in 2018.
Gangadhar Meher College
CHSE, Higher Secondary Education
Completed CHSE in 2015 at Gangadhar Meher College.
Sri Aurobindo Institute (SBP)
BSE, Secondary Education
Completed BSE in 2013 at Sri Aurobindo Institute (SBP).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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