Hit-esh User
@hit-eshuser
Customer service professional at Axis Bank handling escalations and processing NEFT and RTGS transactions with accuracy.
IndiaWhat I'm looking for
At Axis Bank Ltd., I handle customer inquiries, disputes, and service escalations by phone and in person. I investigate issues, document findings, and coordinate resolutions with internal teams to protect customer interests.
I validate and process daily NEFT and RTGS transactions across multiple banking systems, following regulatory requirements and accuracy standards. I also document discrepancies and escalate them through defined control procedures.
In the Axis Bank Young Banker Program, I completed structured training in core banking operations, compliance, and customer service, alongside hands-on branch operations and customer support.
At Accord Management, I managed corporate client relationships and researched market trends and operational risks for client-facing proposals. I’m seeking a remote Customer Service role supporting multiple client programs.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Axis Bank Ltd.
Aug 2025 - Present (1 year 3 months)
Handle customer inquiries, disputes, and service escalations by phone and in person; investigate issues, document findings, and coordinate resolution with internal teams. Validate and process daily NEFT and RTGS transactions across multiple banking systems, ensuring regulatory compliance and transactional accuracy.
ABYB Trainee, Axis Bank Young Banker Program
Axis Bank Ltd.
Jun 2024 - Jul 2025 (1 year 1 month)
Completed structured training in core banking operations, compliance, and customer service, building risk-aware, policy-adherent decision-making skills. Delivered hands-on branch operations and customer support, identifying irregularities during processing and escalating issues per control procedures.
Business Associate
Accord Management
Dec 2022 - Jun 2024 (1 year 6 months)
Managed sales and relationship engagements with corporate clients, maintaining accountable, professional communication to build stakeholder trust. Conducted market research to identify trends and operational risks that informed client-facing proposals.
Education
Degrees, certifications, and relevant coursework
North Maharashtra University
Master of Social Work, Social Work
Master of Social Work degree from North Maharashtra University, completed in August 2022.
North Maharashtra University
Bachelor of Science, Science
Bachelor of Science degree from North Maharashtra University, completed in November 2020.
NISM
NISM Series V-A – Mutual Fund Distributors Certification, Finance
Certification in mutual fund distribution from NISM.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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