Mahima User

As a Service Manager at YesBank, I responded to customer inquiries via email and phone, handled complaints, and collaborated with cross-functional teams to enhance customer service processes. I managed operations of branch banking and trained new team members while ensuring compliance with bank guidelines.

In my role as a Personal Banker at HDFCBank, I processed cash and non-cash transactions, handled customer queries, and ensured compliance with regulatory requirements. I developed strong relationships with customers by providing exceptional service and minimizing turnaround time for complaints.

As an Internship Trainee at HDFCBank, I assisted in processing customer instructions, account openings, and closures. I ensured compliance with internal and regulatory requirements while developing relationships with customers through exceptional service.

Completed a PG Diploma in Service Relationship Banking, focusing on customer service processes and operations management in branch banking. Developed skills in handling customer inquiries, complaints, and providing solutions while ensuring compliance with banking guidelines.

Earned a Bachelor of Computer Engineering, gaining foundational knowledge in computer science and engineering principles. Engaged in projects that enhanced problem-solving and analytical skills.