Open to opportunities

Arti Bisht

@artibisht

Message

I am a customer service professional delivering high first-contact resolution and process improvements.

India

Message

What I'm looking for

I seek a customer-facing role using CRM expertise and process-improvement skills to boost first-contact resolution, work in collaborative teams, and advance into leadership while handling multi-channel support.

I am a customer service professional with 2+ years of experience at Bajaj Finserv, handling high-volume inquiries and maintaining strong service standards.

I managed 50+ daily customer inquiries and achieved a 95% first-contact resolution rate. I reduced complaint escalation time by 30% and contributed to a 15% improvement in team response times by developing email metrics reporting and streamlining cross-functional processes.

I utilize advanced CRM software and excel at multi-channel support and problem resolution; I am pursuing a Bachelor of Arts and seeking roles where I can apply process-improvement skills, collaborate with teams, and grow into leadership.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Bajaj Finserv

May 2023 - Feb 2025 (1 year 9 months)

Managed 50+ daily customer inquiries, achieving a 95% first-contact resolution rate and reducing complaint escalation time by 30% through streamlined cross-functional processes. Developed email metrics reporting that contributed to a 15% improvement in team response times.