Siddharth Mewada
@siddharthmewada
Customer service professional at JPMorgan Chase handling account requests, resolving escalations, and meeting quality and SLA targets.
IndiaWhat I'm looking for
At JPMorgan Chase, I handle customer account requests and queries, provide accurate information, and follow policies and regulatory requirements. I also resolve discrepancies and escalations with internal teams while meeting quality, accuracy, and TAT/SLA targets.
Previously, I supported customers of an international banking client at Tata Consultancy Services (TCS) and handled calls and complex escalations at Teleperformance. At Wipro Ltd., I provided customer support; across these roles, I’ve worked in contact centre and back office operations.
Experience
Work history, roles, and key accomplishments
Handle customer account requests and queries, providing accurate information and following policies and regulatory requirements. Resolve account discrepancies and escalations by coordinating with internal teams, maintaining complete records and meeting quality, accuracy, and TAT/SLA targets.
Supported customers of an international banking client, handling queries and processing requests accurately within process SOPs. Mentored new associates on service standards, documentation, and quality expectations.
Handled customer calls and issue resolution on an international voice process, meeting quality and customer satisfaction targets. Owned complex customer escalations end-to-end, contributing to team-level SLA and quality metrics.
Provided customer support over a 3-year tenure, building strong contact centre, communication, and problem-solving skills. Recognised for consistent attendance and adherence to quality standards.
Education
Degrees, certifications, and relevant coursework
Higher Secondary (H.S.C.)
Higher Secondary (H.S.C.)
Completed Higher Secondary education in February 2015.
Secondary (S.S.C.)
Secondary (S.S.C.)
Completed Secondary education in March 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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