Isha Srivastava
@ishasrivastava
Customer-focused banking professional with strengths in operations, client service, and relationship management.
IndiaWhat I'm looking for
I am a customer-focused banking professional with experience across retail banking, customer operations, and client relationship management. I have worked in roles ranging from customer service and operations analyst to assistant manager, consistently resolving client queries, maintaining compliance, and delivering positive outcomes for customers.
I bring strong interpersonal skills, proven experience in planning and process-oriented work, and certifications in retail and personal banking. I adapt quickly, thrive under pressure, and have a track record of supporting teams to meet organizational goals while improving customer satisfaction.
Experience
Work history, roles, and key accomplishments
Assistant Manager
HDFC Bank
Feb 2023 - Jan 2024 (11 months)
Handled customer inquiries and complaints related to accounts and credit cards, collaborated with management to meet service objectives, and supported team goals to maintain service standards during tenure.
Operations Analyst
NatWest Group
Dec 2015 - Jun 2022 (6 years 6 months)
Liaised with customers and businesses to investigate and resolve inquiries timely while maintaining departmental compliance and delivering successful customer outcomes.
Primary School Teacher
Pragya Public School
May 2014 - Oct 2015 (1 year 5 months)
Conducted primary classes across subjects, maintained student safety and well-being, assigned and assessed homework, and fostered a positive learning environment.
Summer Intern
HDFC Asset Management Company Ltd
May 2013 - Jun 2013 (1 month)
Maintained a database of agent questionnaires, recruited and persuaded prospective agents to attend sessions, and delivered a list of ~100 interested distributor candidates to the company.
Education
Degrees, certifications, and relevant coursework
Shri Ram Murti Smarak International Business School
Post Graduate Diploma in Management, Finance and Marketing
Grade: 68%
Post Graduate Diploma in Management with specialization in Finance and Marketing, completed with 68% in 2014.
University of Lucknow
Bachelor of Commerce, Commerce
Grade: 62%
Bachelor of Commerce degree completed with 62% in 2012.
Dabble College, Lucknow
Intermediate, Intermediate
Grade: 64%
Completed Intermediate (12th) with 64% in 2009.
Dabble College, Lucknow
High School Diploma, High School
Grade: 58%
Completed High School (10th) with 58% in 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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