Somrita's Diaries
@somritasdiaries
Customer support executive with expertise in client communication and problem-solving.
What I'm looking for
I am Somerita Pan, a dedicated customer support executive with extensive experience in delivering exceptional service across various platforms. My journey in customer support began with a strong foundation in communication and problem-solving, which I have honed through roles at PIN-UP Global and Tech Mahindra. I pride myself on my ability to manage multiple customer interactions simultaneously while maintaining high satisfaction levels and adherence to service level agreements.
Throughout my career, I have developed a keen understanding of customer needs and have successfully assisted clients in troubleshooting technical issues and navigating complex inquiries. My proficiency in CRM tools and technical troubleshooting, combined with my certifications in MS Excel, enables me to analyze data effectively and enhance the customer experience. I am passionate about contributing to a team that values professional growth and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Executive (Chat Process)
PIN-UP Global
Handled customer queries efficiently through live chat, ensuring high levels of satisfaction. Provided accurate and timely solutions, maintaining SLA adherence and quality metrics. Managed multiple chats simultaneously while maintaining high accuracy and efficiency.
Customer Support Executive
Tech Mahindra
Managed inbound and outbound customer interactions with professionalism and empathy. Delivered exceptional service by resolving complaints and ensuring customer satisfaction.
Customer Support (Buyer's Enrichment)
India Mart
Assisted buyers in navigating the platform and enhancing their purchasing experience. Collected and analyzed buyer data to offer tailored solutions.
Education
Degrees, certifications, and relevant coursework
Burdwan University
Bachelor of Arts, English Honours
Grade: Second Division
Graduated with English Honours, achieving a Second Division. The curriculum focused on in-depth study of English literature and language.
W.B.B.S.E
Secondary Education, General Studies
Grade: First Division
Completed secondary education with a First Division. This foundational education provided a strong academic base for further studies.
W.B.C.H.S.E
Higher Secondary, General Studies
Grade: First Division
Achieved a First Division in Higher Secondary education. This phase of education focused on advanced subjects, preparing for university-level studies.
Burdwan University
Master of Arts, English
Grade: Second Division
Completed Post Graduation in Master's in English with a Second Division. This advanced program deepened understanding of literary theories and critical analysis.
Swami Vivekanand Subharti University
Bachelor of Library Science, Library Science
Grade: First Division
Earned a Bachelor's in Library Science with a First Division. This program provided comprehensive knowledge in library management, information organization, and retrieval.
Youth Computer Center
Certificate, Computer Application
Grade: First Division
Obtained a Certificate in Computer Application with a First Division. This certification provided essential computer skills and software proficiency.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Somrita's?
You can contact Somrita's and 90k+ other talented remote workers on Himalayas.
Message Somrita'sFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
