Manisha Prasad
@manishaprasad1
Responsible BBA graduate with strong customer support skills.
What I'm looking for
I am a motivated BBA graduate with a strong desire to gain valuable work experience in a reputable organization. My educational background has equipped me with critical thinking, analytical skills, and effective communication abilities. I thrive under pressure and am adept at multitasking, ensuring that I meet deadlines while maintaining high-quality work.
Throughout my professional journey, I have honed my skills in customer support roles at various companies, including Startek Pvt Ltd and Tech Mahindra Limited. My experience includes responding to customer inquiries, resolving issues, and providing detailed information about products and services. I take pride in my ability to maintain a positive attitude and focus on customer satisfaction, which has contributed to my success in these roles.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Pin-Up Global
Oct 2023 - Sep 2024 (11 months)
Assisted customers through chat by providing product information, troubleshooting issues, and documenting interactions. Managed multiple chats while ensuring quality responses.
Chat Support Specialist
Tech Mahindra Limited
Jun 2022 - Feb 2023 (8 months)
Handled customer inquiries via chat, resolved product concerns, and maintained customer files. Focused on customer satisfaction and retention while managing high volumes of interactions.
Customer Support Executive
Startek Pvt Ltd.
Apr 2022 - Jun 2022 (2 months)
Provided customer support for Myntra by answering inquiries, resolving issues, and offering detailed product information. Demonstrated strong communication skills while managing customer interactions.
Education
Degrees, certifications, and relevant coursework
Maulana Abul Kalam Azad University Of Technology
Bachelor of Business Administration, Business Administration
2019 -
Grade: 7.0
Higher Secondary School, Arunachal Pradesh
Intermediate, Science
2015 -
Grade: 7.0
Abotani Vidya Niketan, Arunachal Pradesh
Matriculation, General Education
2013 -
Grade: 8.0
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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