shahbaz Alam

I am a results-driven Customer Support Executive with a proven track record in seller support, chat support, and data entry. My experience includes assisting over 100 international sellers daily, where I increased resolution efficiency by 25% and maintained a 98% customer satisfaction score. I excel in handling high-volume customer queries while ensuring excellent communication and problem-solving abilities.

Throughout my career, I have worked in various roles, including Seller Support Associate at Rise OTB, where I provided expert guidance on policy compliance and order management. My previous experience as a Customer Support Associate at Tech Mahindra allowed me to manage high-volume inbound calls, resolving 85% of issues on the first call. I am skilled in CRM systems and data accuracy, and I am always looking for ways to optimize processes and enhance customer experiences.

I am seeking a challenging role in a dynamic company where I can leverage my skills and grow into a leadership position. My adaptability and emotional intelligence enable me to thrive in fast-paced environments, and I am open to relocation and flexible work shifts.