Priya Tiwari
@priyatiwari
Dynamic customer support professional with a passion for problem-solving.
What I'm looking for
I am a dynamic Customer Support Professional with two years of experience in delivering exceptional service and effectively resolving customer issues. My proven expertise in communication and problem-solving has consistently ensured high customer satisfaction ratings. I thrive in fast-paced environments and excel at managing client interactions through various platforms, including email and online demos.
During my tenure at Tech Mahindra, I provided excellent customer service, which resulted in a 5-star rating on customer satisfaction surveys. My ability to work under pressure and my creative problem-solving skills have been instrumental in my success. Additionally, my experience as an Education Counselor at Turito PVT.LTD involved scheduling online demo sessions for Australian clients, further enhancing my ability to connect with diverse customer bases.
My educational background includes a B.A. in English Honors from Savitri Girls College, which has strengthened my communication skills. I have also interned at Google as a content reviewer, where I created and maintained an up-to-date database of prohibited content and policy violations. I am eager to bring my skills and experience to a new role where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Content Reviewer
Dec 2022 - Jan 2023 (1 month)
Worked as an intern reviewing content for compliance with company policies. Ensured that all content met the required standards and guidelines.
Content Reviewer
Ping Network Pvt. Ltd
Nov 2022 - Dec 2022 (1 month)
Created and maintained a database of prohibited content and policy violations. Reviewed content notes according to company policies to ensure compliance and quality.
Education Counselor
Turito PVT.LTD
Oct 2022 - Nov 2022 (1 month)
Dealt with Australian clients to schedule 1:1 demo sessions online for students. Utilized communication skills to effectively manage client expectations and provide educational guidance.
Customer Service Specialist
Tech Mahindra
Oct 2021 - Oct 2022 (1 year)
Provided excellent customer service and resolved customer issues, achieving a 5-star rating on satisfaction surveys. Managed client interactions through email and online demos while ensuring compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Savitri Girls College
Bachelor of Arts, English
2018 - 2021
Completed a Bachelor of Arts in English Honors, focusing on literature, language, and critical analysis. Developed strong communication skills and a deep understanding of English literature.
Rishra Assembly of Little Buds High School
2017 - 2018
Completed secondary education with a focus on foundational subjects, preparing for higher education and future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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