Sumit KumarSK
Open to opportunities

Sumit Kumar

@sumitkumar15

Dedicated customer care executive with extensive experience in support roles.

India
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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

My name is Sumit Raj Nagar, and I am a dedicated customer care executive with nearly three years of experience in various support roles. I have honed my skills in providing exceptional service, resolving customer queries efficiently, and ensuring client satisfaction. My journey began at Magicbricks, where I managed a high volume of customer calls, consistently meeting performance metrics and delivering solutions promptly.

Following my tenure at Magicbricks, I expanded my expertise at Grofers as a Chat Delight Executive, where I adeptly handled customer inquiries through chat, further enhancing my communication skills. My most recent role as a Management Associate at Corporate Serve Solution Pvt. Ltd. allowed me to work in an international technical support process, where I was responsible for troubleshooting and managing escalations, ensuring that clients received timely solutions. I am passionate about leveraging my skills to contribute to the growth and success of an organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

US

Unknown School

Diploma in Pharmacy, Pharmacy

Completed a Diploma in Pharmacy in 2018. This program provided foundational knowledge and skills in pharmaceutical sciences and practices.

US

Unknown School

Bachelor of Arts, Arts

Graduated with a Bachelor of Arts in 2021. This degree focused on developing a broad understanding across various humanities and social science disciplines.

Tech stack

Software and tools used professionally

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Sumit Kumar - Management Associate - Corporate Serve Solution Pvt. Ltd. | Himalayas