IT Support Analyst with experience in corporate environments, specializing in end-user technical support, device administration, IT asset management, and Level 1 and 2 incident resolution. Bilingual Spanish-English, able to provide support to users and international teams.
Looking for a job
Sofía User
@sofiamezab
IT Support Analyst at ITTI, contributing to a JumpCloud device migration and automating support processes with n8n.
ArgentinaExperience
Work history, roles, and key accomplishments
IT
Current
IT Support Analyst
ITTI
Jan 2025 - Present (1 year 9 months)
Provides technical support for external and internal users, administers Windows and macOS devices, and resolves hardware, software, access, VPN, and corporate tool incidents. Participated in device migration projects and developed process automations with n8n.
PC
Help Desk Support Specialist
PGK Consultores
Jan 2023 - Jan 2025 (2 years)
Analyzed, tracked, resolved, and escalated Level 1 and 2 technical support tickets. Installed operating systems, performed preventive and corrective maintenance, and managed user accounts in Active Directory.
Education
Degrees, certifications, and relevant coursework
IN
IFTS N.º 12
Associate Degree, Systems Analysis
2025 -
Pursuing an Associate Degree in Systems Analysis, with an expected completion in the future.
Availability
Looking for a job
Location
ArgentinaAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
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