I seek a technical support role focused on incident management, in a collaborative, customer-first team with opportunities to improve processes and documentation.
ES
Open to opportunities
ezequiel del serra
@ezequieldelserra
Bilingual technical support specialist with 10+ years in IT troubleshooting.
ArgentinaWhat I'm looking for
I am a bilingual (English/Spanish) Technical Support Specialist with over a decade of experience resolving end-user issues across phone, email, chat and ticketing systems. I specialize in incident management, connectivity and integration troubleshooting for hosted application environments, and hardware/software deployments.
I have hands-on experience with Active Directory and Azure AD administration, Linux command-line tasks, imaging and device provisioning, and coordinating cross-team escalations to meet SLAs. My recent roles at Lodgify focused on connectivity support and complex OTA integrations, while prior positions included supporting Zoom Room systems and large-scale OS migrations.
I am customer-focused, strong in documentation and knowledge-base upkeep, and an EF SET C2 English certificate. I bring analytical problem-solving and clear communication to support teams aiming to improve reliability and user experience.
Experience
Work history, roles, and key accomplishments
Current
Monitored and troubleshot connectivity and OTA hosting issues via ticketing and phone, coordinated cross-functional teams to resolve complex integrations and maintained SLA compliance and updated support documentation.
Managed connectivity requests and resolved integration issues with multiple OTAs, leading end-to-end ticket workflows to ensure seamless client onboarding and system stability.
HT
IT Support Technician
HCL Technologies
Feb 2022 - Apr 2022 (2 months)
Supported Zoom Room systems and handled high-priority incidents via phone and ticketing platforms, coordinating escalations across departments to restore service quickly.
UN
Stockroom Coordinator
Unknown
Sep 2021 - Feb 2022 (5 months)
Managed hardware inventory, imaged and prepared devices for deployment, and maintained asset records to support IT rollouts and deployments.
UN
Remote IT Support Specialist
Unknown
Mar 2020 - Sep 2021 (1 year 6 months)
Delivered remote support for hardware and software issues, performed account resets including AD and BitLocker, and resolved end-user technical problems to maintain continuity of service.
BF
IT Support Technician
Banco de Tierra del Fuego
Nov 2016 - Mar 2020 (3 years 4 months)
Assisted end-users with OS migrations, hardware setups, and user account configurations, supporting IT operations and desktop environment transitions.
Education
Degrees, certifications, and relevant coursework
FA
F.U.C.E. Secondary School, Buenos Aires
Technical Degree in Computer Science, Computer Science
2004 - 2006
Completed a technical secondary program in computer science focusing on foundational IT and computing principles from 2004 to 2006.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ArgentinaAuthorized to work in
Social media
Job categories
IT AdministratorIT Support EngineerNetwork Support SpecialistService Desk AnalystSystems AdministratorIncident ManagerCustomer Support EngineerOnsite SupportTechnical Support TechnicianTechnical Support RepresentativeTechnical Support AssociateTechnical Support AnalystSupport SpecialistTechnical Support EngineerIT Support SpecialistTechnical Customer Support Associate
Skills
Technical SupportTroubleshootingTicketing SystemsIncident ManagementApplication Hosting TechnologiesConnectivity OTA IntegrationsHardware Software Installation And TroubleshootingApplication Software InstallationActive DirectoryAzure ADLinuxCommand LineRemote SupportDocumentationKnowledge BaseVerbal CommunicationWritten CommunicationGmail
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