@mariaparra
IT support specialist at P&G Argentina who managed SharePoint, deployed equipment, and resolved technical incidents.
ArgentinaAt P&G Argentina, I supported business applications and infrastructure, managed SharePoint in Office 365, and handled help desk incidents from diagnosis through resolution.
Previously, at Universidad de los Andes and Servicomp, I administered IT infrastructure and corporate networks and resolved hardware and software issues. My work has included Windows and Linux installations, backups and data recovery, ticket and SLA management, and IT asset inventories.
Work history, roles, and key accomplishments
Provided preventive and corrective technical support for Windows OS, Microsoft Office, and business software. Managed SharePoint in Office 365, handled incident management, and coordinated IT logistics and inventory.
Universidad de los Andes
Jan 2001 - Dec 2022 (21 years 11 months)
Coordinated the technology and technical support department, managed corporate networks, and provided general support including OS installation and hardware/software maintenance.
Servicomp
Jan 1996 - Dec 2001 (5 years 11 months)
Diagnosed, detected, and resolved hardware and software incidents for commercial and residential clients.
Degrees, certifications, and relevant coursework
Capacitación en SQL & Python, Programming
Completed training in SQL and Python at the Ministerio de Gobierno de la Ciudad de Buenos Aires in 2023.
Ingeniería en Informática, Computer Engineering
Completed a degree in Computer Engineering at Universidad Politécnica in Mérida, Venezuela in 2012.
Técnico Superior Universitario en Informática, Computer Science
Earned a Higher University Technician degree in Computer Science from I.U.T. Antonio José de Sucre in Venezuela in 1999.
Curso de Testing Manual Funcional, Software Testing
Completed a Manual Functional Testing course of 168 hours at SilverTech.
CCNA, Networking
Completed CCNA certification through the Cisco Networking Academy at Escuela Latinoamericana de Redes.
Software and tools used professionally
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